Oversight

We aim to drive up standards in complaints handling through our strategic relationship with forces and local policing bodies. We will analyse data to identify patterns and trends or performance issues in forces. 

Through our oversight work, we provide practitioner inputs, workshops, dip sampling and other focused activities to allow us to produce guidance documents and publications, to share knowledge, effective practice and to identify improvement activity. 

This work ensures that the standards and expectations set out in our Statutory Guidance are adhered to and that forces are held to account for how they handle complaints.

Newsletter

Our Oversight newsletter is produced to inform complaints handlers at police forces and local policing bodies about our work. This includes corporate news, guidance, tips, and answers to common questions we receive.