Submit a complaint

Submit a review

Please use this form if you are unhappy about the outcome of your complaint, or about how your complaint has been handled.

Your outcome letter from the police service or other organisation who dealt with your original complaint should clearly state who the relevant review body is. Please only fill in this form if the IOPC is the relevant review body.

Following confirmation that we are the correct review body, we will let you know when we begin to process your review.

When reviewing your complaint, we will contact the police service or organisation you complained about. We will give them a copy of your request and ask them for any information they have about your original complaint and subsequent review.

Once we have received all the information, we will assess your review and make our decision. Please note that we look at how the police handled your complaint. We do not investigate your original complaint.

You will be asked to provide an email address when completing this form. A copy of the completed form will be sent to the email address you provide after it has been submitted.

If you would prefer to send your review by email or in writing, please use the word or pdf version of our reviews form. Alternatively, you can call us on 0300 020 0096 (press 1 at prompt). This form is also available in Welsh.

To help you complete this form, please have your outcome letter to hand.  Also, please consider using the support of a friend, family member or advocate to help you complete the form if needed.

Accessibility

(limit 8700 characters, approximately 1200 words)

How your information will be handled

The IOPC is committed to ensuring your information is secure. We have robust, physical and electronic controls in place to keep your information secure. The information you provide on this form will be entered into our systems and may be sent to the police service (or other relevant organisation) to be processed. If you have any concerns about your information being passed on to the police, please call us on 0300 020 0096. We will use any information you provide in accordance with our privacy notice.

About you

Are you requesting a review on your own behalf? (Required)

For information about how we handle personal information, please read our privacy notice.

Representative's details

Please note we cannot accept attachments that total more than 20mb. Your form will not be processed if you exceed this limit. Once your form has been submitted you will have the opportunity to provide further information to us.

For information about how we handle personal information, please read our privacy notice.

What is your relationship to the person requesting the review?
Title
Any future correspondence for this review will be sent via your preferred contact.

Applicant's details

Title
Any future correspondence for this review will be sent via your preferred contact.

Information about the police service or relevant organisation

Information about your review

Please note that the information you provide may be passed on to the police service (or relevant organisation) involved.

Applications must be made within 28 days, starting with the day after the date you received the outcome letter from the organisation to which you made your complaint.  In this case, it appears that this time limit has expired. The IOPC can only consider reviews received beyond this date in cases where exceptional circumstances apply.  

When determining if we will consider your case, we will take into consideration:

  • any reasons for the delay - this will include whether the delay is outside of your control, whether you have taken all reasonable steps to submit your review in time and any other particular vulnerabilities or needs. 
  • the subject matter of the complaint - whether it is a particularly serious case or one that it would be in the public interest to consider.
  • links to other complaints being handled or reviewed.
  • the length of the delay - the further beyond the 28 days your review is received, the less likely it is that we will be able to consider it.
  • fairness - for example, the potential impact on the complainant or any other members of the public and on any person complained about.

This is your opportunity to provide us with your reasons and evidence why your review is being submitted out of time. Completing this section does not mean your request will be accepted. Your reasons and evidence will be considered, and a decision will be made whether to accept your request for a review. You will be informed of our decision in writing.

How did you receive your outcome letter from the police service?
Please tell us why your request is being submitted outside of the 28 day time limit
Please note we cannot accept attachments that total more than 20mb. Your form will not be processed if you exceed this limit. Once your form has been submitted you will have the opportunity to provide further information to us.

Complaints

Please tell us which part of your complaint you would like us to consider. We will not consider any points which are not identified by you in this form. We also cannot consider anything that did not form part of your original complaint. Please be as specific as possible when describing the points of your complaint you would like us to consider.
We encourage you to be as specific as possible when describing the complaint you would like us to consider. Providing clear details helps us to better understand your concerns and ensures we focus on the issues that matter most to you.
Please explain what you would like to happen in respect of this complaint through the review process. You can select more than one option.
(limit 8700 characters, approximately 1200 words)
Please explain what you would like to happen in respect of this part of your complaint through the review process. You can select more than one option.
more complaint point(s)

Supporting documents

Please note we cannot accept attachments that total more than 20mb. Your form will not be processed if you exceed this limit. Once your form has been submitted you will have the opportunity to provide further information to us.

Equality information

We want to make sure that everyone has an equal chance to use and benefit from our services.

To help us ensure we continue to do this, it would help us if you could answer the following questions.

If you prefer, you can skip the question as it will not affect your review in any way. The information provided in this form will be used by public bodies involved in the police complaints system, including the police and IOPC.

You can find out how your personal information will be used in the privacy notices found on the website of each organisation.

Sex
Sexual orientation
Do you have a disability? The Equality Act 2010 defines ‘Disability’ as, ‘a physical or mental impairment that has a substantially adverse and long-term effect on your ability to carry out normal day-to-day activities’.
Ethnicity
Religious belief/faith

Feedback

Confirmation and completion

By clicking on the ''Submit' button below, you are confirming the information you have provided is truthful and accurate to the best of your knowledge.

Find out how your personal information will be used by reading our privacy policy, and by accessing the websites of the other organisations involved.