Impact report

Our fifth annual Impact report 2022/23 focuses on stories about real people and the impact we have had on the public and policing. This report showcases examples from the first year of our new five-year strategy: Building trust and confidence in policing.

You can read examples of how we’ve improved policing and police complaints handling, our focus on areas of public concern and how we supported service users and improved access to the complaints system.

The report shows:

• how we handled the case of a transgender man who felt that his reports of hate crimes had not been taken seriously
• how we brought together local people and their police force, after a man’s death raised concerns in the local community
• how our survivor engagement managers step in to support vulnerable or traumatised complainants
• how our Youth Panel has been building bridges by encouraging dialogue between young people and the police on Merseyside
• how we play our part in removing officers who are unfit to serve